Privacy Policy | hann Official Casino Platform Philippines

Last Updated: 2026-08-13

Privacy at a Glance

  • What we collect: Account details, identity verification, payment info, and device technical data.
  • Why we collect it: To manage your account, process payments, prevent fraud, and comply with laws.
  • Who sees it: Only our internal team and trusted partner service providers (payment/KYC). We never sell your data.
  • How long we keep it: For the life of your account and as long as required by Philippine law.
  • Deletion: You can request data deletion via our support channels, subject to legal retention rules.

Introduction and Scope

Welcome to hann. This Privacy Policy describes how we collect, use, and protect your information when you use our website and services. This policy applies exclusively to users within the Philippines.

Please note that this policy governs only the activities on our platform. It does not apply to third-party websites or services that you may visit via links from our site. Once you leave our platform, we have no control over the privacy practices of those external sites.

Personal Information We Collect

To provide a secure and compliant gaming environment, we collect the following categories of data:

Account & Identity

Username, email, phone number, and date of birth to establish your account and ensure you meet age requirements.

Verification Documents

Government-issued IDs and proof of address to verify your identity and prevent impersonation.

Payment Data

Transaction history and payment method details required to process deposits and withdrawals securely.

Gaming Activity

Records of games played, bets placed, and winnings to manage bonuses and detect irregular patterns.

Technical Data

IP address, browser type, device identifiers, and operating system for security and optimization.

Communication Records

Logs of your interactions with our support team to resolve inquiries and improve service.

How We Collect Data

We gather information through three primary channels:

  • Directly from You: When you register, verify your account, or contact our support team.
  • Automatically: Through cookies and similar technologies when you navigate our platform.
  • Partner Providers: From trusted third-party service providers, such as identity verification agencies and payment processors.

Why We Use Data

Your data is processed for the following specific purposes:

  • Account Management: Creating and maintaining your profile and providing access to services.
  • Financial Transactions: Facilitating secure deposits and withdrawals.
  • Compliance & Security: Verifying age and identity to prevent fraud, money laundering, and multi-accounting.
  • Personalization: Tailoring the gaming experience and content displayed to you.
  • Legal Obligations: Meeting regulatory requirements applicable to gambling operators in the Philippines.
  • Marketing: Sending promotional updates only if you have provided explicit consent.

When We Share Data

We do not sell your personal data to third parties. We only share information in the following circumstances:

  • Service Providers: With partner payment processors, verification services, and technical infrastructure providers necessary for our operations.
  • Legal Requirements: When compelled by law, court order, or request from relevant authorities in the Philippines.
  • Protection: To protect our rights, your safety, or the security of our platform.

How We Protect Data

We implement robust security measures to safeguard your information:

  • Encryption: Use of industry-standard encryption for data in transit.
  • Access Control: Strict internal protocols ensuring only authorized personnel can access sensitive data.
  • Isolation: Payment data is handled through secure, isolated systems to minimize risk.
  • Monitoring: Continuous monitoring of our systems to detect and respond to unauthorized access attempts.

Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and analyze site traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your residency, you have several rights regarding your personal data:

  • Access & Correction: You may request a copy of your data or ask us to correct inaccuracies.
  • Deletion & Portability: You may request the deletion of your data or ask for it to be transferred to another service.
  • Objection & Withdrawal: You can object to certain types of processing or withdraw consent for marketing at any time.

To exercise these rights, please contact our support team via the channels available on our Support Page. Please note that some data must be retained even after account closure to satisfy anti-money laundering and gambling regulations.

How Long We Retain Data

We retain your personal information for as long as your account remains active. After account closure, we may continue to hold certain data for a period tied to the requirements of applicable law in the Philippines to ensure regulatory compliance.

Age Limits

Our services are strictly limited to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove associated data. Parents or guardians who become aware of a minor using our platform should report this immediately through our support channels.

Cross-Border Transfers

Some of our technical and service providers may operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain a level of protection consistent with our policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page. We encourage you to regularly check the "Last Updated" date at the top of this page to stay informed about how we handle your data.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us via the official contact methods available on our Support Page. Our team is available to assist you with any data-related inquiries.